Will Harris - Senior Technical Writer

I have excellent written and verbal communication skills and enjoy working in a team-oriented environment. I quickly learn new technologies and new projects and have a hands-on exploratory attitude when learning complex software and technologies. I work well under pressure and am committed to meeting strict deadlines while conforming to defined writing styles and documentation standards.

Highlights of Educational & Professional Skills

  • Master of Science in Technical Communications
  • Proficient in a wide variety of desktop-publishing, photo editing, and multimedia tools.
  • Extensive experience documenting software, writing API and developer documentation, and authoring programming tutorials.

Professional Experience

Technical Writer
PrimeTime Technologies

Contract assignment with Costco IT Global Health Services. This is a major modernization project of the information systems and software supporting 480 pharmacy departments. The project includes documenting all new processes and software and documenting the conversion process to transfer data from the old system to the new database and new pharmacy software. I am also developing a Wiki-based documentation library for the Global Health Services division and standardizing their documentation.

Employment dates: Current contract position

Principal Technical Writer
Oracle, Inc.

Authored computer programming guides, SDK and API developer documentation, administration guides, and online Help for software products and technologies employing Java, JSP, Web Services, REST, JSON, XML, and HTML. Administration-level experience with WebLogic and WebSphere Application servers and experience with the Oracle JDeveloper development environment and Oracle database. Worked with Scrum teams using Agile development methodology promoting collaboration between self-organizing and cross-functional teams.

Employment dates: December 2006 – September 2015

Information Developer
Stellent Software

Authored computer programming guides, component architecture documentation, SDK and API documentation from Java source code and other technologies including SOAP, REST, JSON, and XML. Authored system administration guides and online Help for software products. Developed web-based applications employing Java, JavaScript, and JSP (Java Server Pages). Experience with multiple development environments including Eclipse and Javadoc comment notation and generation.

Employment dates: April 1999 – December 2006 (Purchased by Oracle, Inc.)

Technical Writer
Digi International

Authored configuration instructions for data communications equipment, online Help for software and diagnostic programs, and hardcopy documentation for network administrators. Authored computer programming guides and API documentation. This involved reading the C source code to produce accurate documentation for programmers designing data communications device drivers. Produced Web and CD-ROM based documentation. Designed hypertext interfaces and on-line navigation aids. Produced HTML based documentation with Java Applet as navigational tool.

Employment dates: January 1995 – March 1999.

University Education

Master of Science in Technical Communications

Metropolitan State University (Saint Paul, Minnesota)
Minnesota State Colleges & Universities: Metropolitan Campus

Read program details.

Bachelor of Arts in Technical Writing with Programming Track

Metropolitan State University (Saint Paul, Minnesota)
Minnesota State Colleges & Universities: Metropolitan Campus

Read program details.

Recent Technical Workshops

Continuing Education

Authoring & Development Tools

  • Desktop Publishing: MadCap Flare, Adobe FrameMaker, Structured FrameMaker, Adobe PageMaker, Adobe Acrobat, Adobe Exchange, Microsoft Word, Microsoft Publisher, Microsoft Excel, PTC ArborText with DITA Open Toolkit, Abortext Publication Manager, ArborText Adept Editor, WebWorks ePublisher, QuarkXPress
  • Web Help Authoring and Multimedia Development: Microsoft FrontPage, MacroMedia Dreamweaver, MacroMedia Director, Avid Cinema, HTMLHelp / WebHelp / JavaHelp, BlueSky RoboHelp / RoboHTML, HotDog Professional Webmaster Suite, HomeSite, Auscomp 1st Java Navigator, Jasc Animation Shop, TechSmith Camtasia (screencast production)
  • Photographic Editing and Drawing Tools: Adobe PhotoShop, Jasc Paint Shop Pro, Visio Technical & Professional, Microsoft Photo Editor, Corel PhotoPaint, CorelDraw, TechSmith Snagit Editor

Writing Samples

I am the primary author for these Oracle, Inc. guides:

I am a contributing author to a number of Oracle, Inc. guides where I am the primary author of specific chapters or sections documenting new features or new functionality.

I am the primary author for these Stelient Software guides:

I am the primary author for these installation guides:


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